Internet Privacy Statement

This Internet Privacy statement applies to owned and operated by Humana, Inc. Elite Health(Elite”). This privacy policy describes how Elite collects and uses the personal information you provide on our web. It also describes the choices available to you regarding our use of your personal information and howyou can access and update this information.

Relationships are built on trust. One of the most important elements of trust is respect for an individual’s privacy.Elite values our relationship with you, and we take your personal privacy seriously.

Commitment to Confidentiality

Confidentiality is a top priority at Elite. We are committed to maintaining the highest level of confidentiality with all of the information we receive from this website’s users. This Internet Privacy Statement assures you that theinformation you share with Elite is kept confidential and fully secure.

Links to other websites may be available to provide you with additional useful information and services. Links that take you off this website are clearly labeled. Elite is not responsible for the privacy policies or actions of thosewho control other websites. We encourage you to look for and review the privacy policies of any website you visit.

We may also partner with third parties to provide links to third-party websites to offer you additional information and services. You may see both the Elite logo and the third party’s logo on these third-party websites. Users of these websites should be aware of who is collecting personal information and who’s Internet Privacy Statementapplies before providing personal information. Elite may not have control over third-party partners’ use of your information.

Collection and Use of Personal Information

Users of this website have the option to provide certain personal information. This personal information may berequired in order to receive specific services. By providing such information, you are agreeing that Elite may store, process, and review such information. And we may use this personal information for the purpose for which it wascollected.

We may collect certain personally identifiable information from our users at different places within this website. Our definition of personally identifiable information includes any information that may be used to specifically identify or contact you, such as your name, mail address, telephone number, cellular phone number, text message number, fax number, e-mail address, etc. Certain information may not be personally identifiable whenstanding alone (e.g., your age), but may become so when combined with other information (e.g., your age andaddress).

We may use the voluntarily provided contact information to notify website users of updates to existing products and services, new products and services, or upcoming events. Website users who do not wish to receive suchnotifications via e-mail or SMS (text) can choose to opt-out of receiving such information. It is our policy that e-mail and SMS (text) messages will contain an “unsubscribe” and “STOP” function, along with instructions on how to execute the opt-out function.


Some website users may have the ability to opt-out of receiving e-mail and SMS (text) messages by updating their communications preferences within the secured area of the website.

We recognize that when website users choose to provide personal information, they trust that we will protect theirprivacy and will provide them with choices about how that information is to be shared. Elite will not sell, trade, rent or disclose the personal information that you provide unless you authorize us to do so or required to do so by law.

There are instances in which Elite may disclose website user’s personal information to our agents, third-party partners, affiliates, and subsidiaries to enable them to perform functions on our behalf. These companies are only permitted to share, store and/or use personal information for contracted business purposes.

We may share your personal information when we believe that such action is necessary to: 1) fulfill an enforceable government request; 2) conform with the requirements of the law or legal process; 3) protect or defend our legal rights or property, this website, or other users; 4) protect your health and safety or the health andsafety of this website’s users or the general public; or 5) if Elite is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

User Access and Choice

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update,amend, delete/remove, ask to have it removed from our site or deactivate it by making the change on our member information page or by contacting Customer Care via the Contact Us section of this website. We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforceour agreements.

Technology use on this website

Information about you and your use of this website is collected through the use of session and persistent cookies.Session cookies are small text files that are stored within your computer’s memory. These files are used to facilitate your navigation throughout this website.

Persistent cookies are small computer files that are transferred to your computer’s hard drive. These stored filesare used in the generation of data that is fed to a contracted third party for website usage analysis. Reports created using this information will provide Elite with a better understanding of the use of this website. You maychoose one of three different levels of data collection associated with the use of the first-party persistent cookie. Transfer to Persistent Cookie Opt-out Option.

Elite may work with third party service providers who may place third party persistent cookies, web beacons, orsimilar technologies on your computer as a visitor to our website to collect anonymous information about the use ofour websites. This information allows these third-party service providers to customize our content and advertising.We do not permit these companies to collect any personal information about you using these technologies.

If you do not want these service providers to collect your information, please visit the Network Advertising Initiative(NAI) website to “opt-out” of the behavioral advertising delivered by the NAI organization’s member companies. Click here to execute the opt-out process.

If you who wish to prevent your data from being used by the Google Analytics function, you may opt-out of thisfunction by accessing the Google Analytics Opt-out webpage and following the posted instructions.

Opting out from these services will have no effect on your use of this website in any way. Information stored within both session and persistent cookies are not tied to your Personally Identifiable Information.

If you are concerned about the storage and use of cookies, you may be able to direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive through your Internet browser or other programs. You can also set your browser to refuse all cookies. Please note, however, that some parts of this website may not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

This website does not respond to web browser “do not track” signals.

To gauge the effectiveness of this website, we may collect non-personal information about our website users. Thisinformation may include, among other things, your: IP address, browser type, internet service provider (ISP), domain names, referring/exit pages, operating system, date/time stamp, and clickstream data. We may use this information, which does not identify individual users, to analyze trends, to administer the website, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may also link this automatically collected data to personal information in certain circumstances.

This website may us Local Storage Objects (LSOs) such as HTML5 or Flash to store content information and preferences. In addition, third parties with whom we have partnered may provide certain features on this website using LSOs. Various browsers may offer their own management tools for removing or managing LSOs. Click here to manage FLASH LSOs.

Internal security procedures

Information that you share on the website is kept strictly confidential and fully secure. Your encrypted (encoded)sensitive information is protected using “Secure Socket Layers (SSL)” as it passes between your browser and thiswebsite. We follow generally accepted industry standards to protect the personal information submitted to us, bothduring transmission and once we receive it.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while westrive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Only authorized persons are permitted to access your personal information. All authorizedpersons must abide by security, privacy, and confidentiality agreements.


If you send questions or comments to an e-mail address listed within this website or via a contact form locatedwithin this website, we will share your correspondence with an associate most capable of addressing your questions and concerns. We will retain your communications until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. We will not keep your e- mail address for secondary purposes. All information and correspondence youshare with us will be handled in the strictest confidence.

We may agree that e-mail has become a standard communication tool used by many different parties. Unfortunately, by design standard Internet e-mail is not secure. For that reason, please do not use unsecured e-mail to communicate information to us that you may consider to be confidential. Secured messaging may be available within the secured area of this website. Once you successfully log in, you may be able to use this feature to communicate confidential or private information to Elite.

California privacy law

Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third-parties to which the company has disclosedcertain personally identifiable information as defined under California law during the preceding year for third-party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information in writing by contacting the Humana Privacy Office, PO Box 1438, Louisville, KY 40202.

Children’s privacy

This website is not intended for use by children under the age of 18.

Internet Privacy Statement changes

This Internet Privacy Statement is effective as of November 16, 2021, and was last updated on November 16,2021. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rightswith or on behalf of any party.

If we decide to make any material change to this website’s privacy practices, we will post those changes to this Internet Privacy Statement, the home page, and other places that we deem appropriate prior to the change becoming effective. Elite wants you to be aware of what information is being collected, how the information is beingused, and under what circumstances, if any, the information may be disclosed. Elite reserves the right to modifythis Internet Privacy Statement at any time, so please review it frequently.

More information

Questions concerning this website can be directed to

Restricción de visitantes

Entendemos lo difícil que puede ser restringir a nuestros pacientes para que no traigan acompañantes o familiares mientras visitan a su médico en nuestras instalaciones, pero estas importantes medidas temporarias ayudarán a minimizar la exposición y, por lo tanto, mantendrán bajo el riesgo de infección.

Restricción de visitantes: entendemos lo difícil que puede ser restringir a nuestros pacientes para que no traigan acompañantes o familiares mientras visitan a su médico en nuestras instalaciones, pero estas importantes medidas temporarias ayudarán a minimizar la exposición y, por lo tanto, mantendrán bajo el riesgo de infección.

Que esperar al llegar a nuestras instalaciones

Que esperar al llegar a nuestras instalaciones

Todos los pacientes son examinados en la entrada

Las máscaras son obligatorias mientras se encuentra en nuestras instalaciones. No se permitirá la entrada sin máscara.

Nuestro personal debe usar en todo momento el equipo completo de seguridad incluyendo gafas, máscara y batas protectoras para garantizar su seguridad y la de ellos mismos.

Disponemos de liquido sanitario en la entrada y en toda la instalación, les pedimos a todos que se desinfecten las manos al ingresar a la oficina, de la misma manera, nuestro personal debe desinfectar sus manos antes y después de un encuentro con un paciente.

Detección de síntomas: al llegar a nuestras instalaciones, se proporcionará un cuestionario de salud antes de ingresar con preguntas sobre tos, fiebre y exposición al virus. Nuestro personal también es evaluado diariamente antes de llegar a nuestras instalaciones.

Se toma la temperatura en la puerta antes de ingresar a las instalaciones.

Medidas de seguridad adicionales en nuestras instalaciones

Las áreas comunes como las salas de espera y los baños se higienizan con frecuencia, especialmente las áreas que se tocan con frecuencia.

Los consultorios se desinfectan entre cada paciente y se higienizan a fondo al final del día.

Las salas de espera se han organizado para mantener distanciamiento social, nuestro mobiliario se ha reestructurado para crear el espacio requerido entre los pacientes y hemos colocado marcadores en nuestros muebles y pisos para guiar a nuestros pacientes dónde pararse y sentarse.

Nuestro objetivo es que nuestros pacientes se sientan seguros mientras se encuentran en nuestras instalaciones y reciben la atención excelente y compasiva que merecen sintiéndose seguros.

EliteHealth sigue todas las recomendaciones de seguridad de los CDC (Centros de Control de Enfermedades).

La seguridad de nuestros pacientes es nuestra mayor preocupación y todo lo que hacemos es pensando en usted.

En este momento EliteHealth no está  ofreciendo vacunas Covid-19. En cuanto estén disponibles les informaremos de inmediato.

Presione en el enlace más abajo para obtener información acerca de centros de vacunación y administración de exámenes de COVID-19.

Visitor Restriction

We understand how difficult it could be to restrict our patients from bringing their companions/family members while they visit their physician in our facilities, but these important temporary measures will help minimize exposure, therefore, keeping the risk of infection low.

What to expect when arriving at our facilities.

Restricting Visitors-We understand how difficult it could be to restrict our patients from bringing their companions/family members while they visit their physician in our facilities, but these important temporary measures will help minimize exposure, therefore, keeping the risk of infection low.

What to expect when arriving at our facilities.

All patients are screened at the entrance.

Masks are mandatory while in our facility, no mask-no entry.

Our Staff is required to wear all safety equipment, googles, mask and protective gowns to ensure yours and their safety.

Hand Sanitizer is available at the entrance and throughout the facility, we ask everyone to sanitize their hands when entering the office, the same way, our staff must sanitize their hands before and after a patient encounter.

Screening for Symptoms- When arriving at our facilities a health questionnaire will be provided before entering with questions about any cough, fever, exposure to the virus. Our staff is also screened daily prior to arriving to our facilities.

Temperature is taken at the door prior to entering the facilities.

Additional Safety Measures in our Facilities.

Common areas such as waiting rooms and restrooms are cleaned often, especially the frequently touched areas.

Exam Rooms are disinfected between each patient and extensively cleaned at the end of the day.

Waiting Rooms have been arranged to maintain social distancing, our furniture has been changed to create the space required between patients and we have placed markers on our furniture and floors to guide our patients where to stand and seat.

We want our patients to feel secure while in our facilities receiving the excellent and compassionate care they deserve while keeping them safe. EliteHealth follows all safety recommendations from the CDC (Centers from Disease Control). Our patient safety is our greatest concern and all we do is with you in mind.

Our facilities are not offering Covid-19 vaccines now, once it become available in any of our facilities, we will inform everyone.

Please click on the link below to find out:

Vaccine information Sites (where is being administered)

Vaccine Pre-Registration Site

Testing sites